Deflekt

What is Deflekt?

Deflekt.ai is an AI-powered ticket deflection tool that helps businesses streamline their customer support operations by automating replies to common questions and tasks.With features such as web chat, email, Slack, and Teams integration, it supports multiple channels and can be customized to match a company's branding and tone of voice.The tool also offers human support when needed, with the option to escalate tickets to a human help desk team.Deflekt.ai is easy to use and can be set up in just 5 minutes.It supports multiple languages and can handle different types of documents such as web pages, PDFs, and word documents.The tool also offers custom content scrapers and refreshing, as well as integrations with other tools like Zendesk, Intercom, and Freshdesk.Deflekt.ai is a cost-effective solution that can save businesses time and resources by reducing the workload of first-line support teams.It also offers analytics and reporting features to help businesses monitor and improve their customer support operations.With its user-friendly interface and customizable options, Deflekt.ai is an excellent companion for existing helpdesk solutions.Deflekt.ai is a versatile tool that can be used in various industries such as HR, legal, and service-based businesses.It offers human support when needed and allows full localization of brand tone, voice matching, and web chat widget customization.

Use cases & applications

• Streamlining customer support operations by automating replies to common questions and tasks.
• Reducing the workload of first-line support teams by automating repetitive tasks like frequent replies.
• Saving time and resources by reducing the need for human intervention in customer support.
• Improving customer satisfaction by providing faster response times and more accurate information.