Pluno

Pluno for Zendesk is a smart plug-in that helps improve customer satisfaction and simplifies upgraded ticket management. It can automatically track updates, track SLAs, and reduce back and forth between customer service agents, ensuring everyone is in sync.

Demand population:

Pluno is suitable for SaaS support teams, helping them deal with complex issues, quickly meet customer needs, and simplifying the cross-team upgrade process.

Example of usage scenarios:

Help SaaS companies improve customer support efficiency

Simplify communication between engineering teams and customer service teams

Speed ​​up problem solving and improve user satisfaction

Product Features:

Upgrade Zendesk tickets to Jira or Slack with one click

Fill in all necessary contexts with customizable templates

Automatically track changes and share related updates

Supports custom Jira fields

Automatic SLA tracking to avoid missing targets

Tutorials for use:

Click one click on the Zendesk sidebar to upgrade the ticket to Jira or Slack

Use a custom template to fill in the required information and submit it

Pluno will automatically track updates and keep synchronized between tools